Privacy
How we look afteryour data.
We collect the minimum, we explain why, and we leave the choice with you. This page describes which data the Villaggio processes, for which purposes, and how to exercise your rights.
LGPD
Updated on June 6, 2026
This Privacy Policy explains how the Villaggio dos Pássaros processes the personal data of those who visit the site and contact us, in accordance with Brazil's General Data Protection Law (Law No. 13,709/2018, the "LGPD"). By browsing the site, you agree to the practices described here.
- Controller
- Di Camillo — Prestação de Serviços LTDA
- Trade name
- Villaggio dos Pássaros
- CNPJ
- 50.125.494/0001-09
- Data Protection Officer (DPO)
- Eli Valter Gil Filho
- Privacy contact
- equipe@villaggiodospassaros.eco.br
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Who processes your data
The data controller is Di Camillo — Prestação de Serviços LTDA, CNPJ 50.125.494/0001-09, which operates the Villaggio dos Pássaros, in Paranoá, Brasília – DF.
The Data Protection Officer (DPO) is Eli Valter Gil Filho. For any privacy matter, write to equipe@villaggiodospassaros.eco.br.
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Which data we collect
Data you provide to us: when you contact us via WhatsApp, by email, or through the availability form, we receive your name, phone number, email, and the information in your message, such as intended dates and number of guests.
Browsing data: when you access the site, technical data is collected, such as IP address, device type, browser, pages visited, and time spent. For the most part, this data is processed in aggregate form and depends on your consent for analytics and marketing cookies.
We do not collect sensitive data, and we do not request information from children or adolescents through the site.
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What we use it for
To respond to your contact and organize a possible booking.
To operate and improve the site, understanding in aggregate form how it is used.
To comply with legal and regulatory obligations where applicable.
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Legal bases
We process personal data on the grounds set out in the LGPD: consent (art. 7, I), for analytics and marketing cookies; performance of a contract and preliminary procedures (art. 7, V), when you reach out to us to book; and legitimate interest (art. 7, IX), for the security and operation of the site, always respecting your rights.
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Sharing and third parties
We do not sell your data. We share information only with providers that make the site and our service possible, and only to the extent necessary.
These include: Google (Google Tag Manager and Google Analytics, for measurement), the customer chat service, the booking engine (HSystem/HBook), and, occasionally, Meta platforms for embedded content. Some of these services may process data outside Brazil, in accordance with their own policies.
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How long we keep it
We keep contact data for as long as necessary to assist you and, where there is a booking, for the applicable legal periods. Browsing data follows the periods defined by the analytics tools. Once the purpose has ended, the data is deleted or anonymized.
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Security
We adopt reasonable technical and organizational measures to protect your data against unauthorised access, loss, or alteration. No system is entirely immune, but we work to reduce risks and respond to incidents.
cookies
Cookies and technologies
Cookies are small files stored in your browser. We use the strictly necessary ones without asking for consent; analytics and marketing cookies are only activated after your choice. You can review this at any time under Manage cookies, in the footer.
| Service | Purpose | Category | Retention |
|---|---|---|---|
| Necessary | Make the site work and remember your privacy preferences. | Necessary | Session to 12 months |
| Google Analytics (via GTM) | Measure, in aggregate form, how the site is used. | Analytics | Up to 14 months |
| Customer chat | Enables chat support while you browse. | Functional | Session to 12 months |
| Meta / embedded content | Measure campaigns and display social media content. | Marketing | Up to 12 months |
art. 18
Your rights
Under the LGPD (art. 18), you may, at any time, exercise the rights below. To do so, write to our team — we respond personally.
- 01Confirm whether we process your data and access it.
- 02Correct incomplete, inaccurate, or outdated data.
- 03Request the anonymization, blocking, or deletion of unnecessary data.
- 04Request the portability of your data to another provider.
- 05Obtain information about whom we share your data with.
- 06Withdraw consent and be informed of the consequences.
revision
Changes to this policy
We may update this policy to reflect changes to the site or to the law. The date of the last update is shown at the top of this page. Relevant changes may cause the cookie notice to appear again.
