# They ask first. We answer here.

> The questions that reach us most on WhatsApp, gathered in one place.

## What are the check-in and check-out times?

Check-in from 2 pm. Check-out by noon. If you need some flexibility, get in touch ahead of time. We check what's available.

## Is breakfast included?

We don't serve breakfast. The chalets have full, well-equipped kitchens. The idea is that you settle in at your own pace, as you would at home.

## Can I bring my pet?

We don't take pets. The inn has a resident Rottweiler named Luck. So everyone has a calm stay, we ask that the little ones stay home this time.

## Is the pool heated?

One of the pools is heated by the sun. On sunny days the temperature is just right for a swim. On cloudy days it can run cooler. The heating is entirely natural. The second pool is joined to the wet sauna and the heated hot tub.

## Is there a supermarket and a pharmacy nearby?

The inn is a few minutes from the town of Paranoá, where you'll find supermarkets, pharmacies and a hospital. Everything you need a short distance away.

## How does cancellation work?

Cancellations 10 days or more ahead: the deposit is returned, less 20% to cover administrative costs. Cancellations under 10 days, or a no-show, whatever the reason: no refund.

## Are the sports activities included in the stay?

Pools, sand courts, grass field and playground are included in the stay.

## Is the Villaggio a sustainable inn?

The cerrado around it, Brazil's tropical savanna, is preserved. The pool is heated by the sun, with no gas and no electric heater. The domain is .eco.br. The inn runs to the rhythms of the place: quiet at night, trails on foot, little interference with the landscape.

## Can I put together a wellness retreat here?

Yes. The Villaggio is, by name, an inn for health and well-being. It has a wet sauna, a heated hot tub, a solar-heated pool, trails and courts. The six chalets host groups of up to 35 people in total.

## How do you get there, and what is there to do for ecotourism in Paranoá?

The Villaggio sits in the Núcleo Rural Desembargador Colombo Cerqueira, in Paranoá, about 38 km from the center of Brasília — close enough for a short holiday. Around it is cerrado at 1,040 m of altitude: trails, birds and the open sky of the Distrito Federal.

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See also: [Home](https://www.villaggiodospassaros.eco.br/en) · [Chalets](https://www.villaggiodospassaros.eco.br/en/chales) · [Experiences](https://www.villaggiodospassaros.eco.br/en/experiencias) · [Frequently asked questions](https://www.villaggiodospassaros.eco.br/en/faq) · [Book](https://www.villaggiodospassaros.eco.br/en/reservar) · [Contact](https://www.villaggiodospassaros.eco.br/en/contato)

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